Get to know Us

INSAAF PAY

Introduction

Insaaf Pay LTD (previously Al Batool LTD) is a UK-based remittance services Provider Company. This policy is to ensure that Insaaf Pay Ltd complies with the obligations and requirements set out by UK legislation, regulations and rules regarding Privacy Policy.

Thus, Insaaf Pay Ltd is a Small Payment Institution and regulated by the Financial Conduct Authority as well as HM Revenue & Customs.
Registered Name: Insaaf Pay Ltd                           
FCA Registration Number: 562030
Company Number: 06928269
MLR Reg No: XRML00000109004

Customer privacy is important to Insaaf Pay Ltd, and we take it very seriously. We value their trust and want them to be aware of how we collect, use, protect, disclose, and otherwise process their personal information in compliance with UK Data Protection Law. Our Customer can be confident that Insaaf Pay Ltd will only use their personal data in accordance with this Privacy Policy.

Scope

This Privacy Policy applies to personal data that we collect from our customer in various ways, including when you:

• Visit Insaaf Pay Ltd Premises
• Complete transaction forms or provide information in person
• Communicate with us via phone, email, or Visit Premises

Personal information refers to any data that can be used to identify an individual, either directly or indirectly.

Information We Collect

Depending on the services our customer request, we may collect the following categories of personal information:

• Identification Information: Government-issued ID, passport, driving licence, or other official documents.
• Contact Information: Full name, address, telephone number, and email address.
• Financial Information: Payment details, bank account information, or card numbers.
• Account Information: Insaaf Pay Ltd account number, username, password, and transaction history.
• Transaction Data: Sender and receiver details, transaction amount, and location.
• Verification Data: Information obtained from third-party reference sources or identity verification providers.

We may collect this information directly from our customers, the recipients, or third-party service providers, as permitted or required by law.

How We Use Your Information

Insaaf Pay Ltd uses personal information for lawful business purposes, including but not limited to:

• Processing transactions and maintaining their account
• Managing and administering our operations and customer records
• Complying with legal, regulatory, and anti-money laundering obligations
• Preventing fraud, abuse, or other illegal activities
• Conducting market research and improving our services
• Communicating with our customers about our services, and updates
• Fulfilling court orders, legal investigations, or regulatory requirements

Our customers' data may be processed and stored in the UK. Where data is transferred outside the UK, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect our customers privacy.

How We Share Information

We may share personal data under the following circumstances:

• With Affiliates and Agents: To facilitate transactions and service delivery.
• With Service Providers: For processing, verification, IT, marketing, and customer support services. All service providers are bound by confidentiality and data protection agreements.
• With Law Enforcement and Regulators: To comply with legal obligations, fraud prevention, or government investigations.
• During Business Transactions: In case of a merger, acquisition, or sale of assets, personal data may be shared with the acquiring entity under the same privacy commitments.
• With Transaction Parties: If you are a transaction recipient, your data may be shared with the sender and vice versa.

We do not sell or rent any personal data to third parties.

Our Customers' Rights and Choices

Our customers have the following rights under UK data protection law:

• Access: To request a copy of your personal data.
• Rectification: To correct inaccurate or incomplete data.
• Erasure: To request deletion of your personal data (subject to legal retention requirements).
• Restriction: To limit the processing of your personal data in certain circumstances.
• Objection: To object to the processing of your data for legitimate reasons, including direct marketing.
• Data Portability: To receive your data in a structured, machine-readable format.

To exercise any of these rights or withdraw consent, they may contact us at info@insaafpay.co.uk.
Please note that withdrawing consent may affect our ability to provide certain services.

Data Accuracy and Retention

Insaaf Pay Ltd takes reasonable steps to ensure the accuracy of our customers' personal data. Customer can review or update their information by logging into their account or contacting us.

We retain personal information only for as long as necessary to meet business, legal, and regulatory requirements, after which it is securely deleted or anonymised.

Data Security

Insaaf Pay Ltd employs administrative, technical, and physical safeguards to protect our customers personal data from loss, misuse, and unauthorized access or disclosure.

Access to personal information is limited to employees and service providers who require it for legitimate business purposes and are bound by confidentiality obligations.

Preventing Identity Theft

Please do not send confidential personal information (e.g., passport numbers, government IDs, or account details) through unsecured email. our customers may securely contact Insaaf Pay Ltd by:

• Using the “Contact Us” page on our website
• Sending a postal letter
• Calling our official customer service number

If our customers receive a suspicious email claiming to be from Insaaf Pay Ltd requesting personal data, forward it immediately to info@insaafpay.co.uk.

Website Browsing and Cookies

When customer visit our website, we automatically collect standard technical information such as:

• Browser type and version
• Files requested
• Domain name
• Country of access

We use this data to enhance website performance, detect fraud, and understand usage patterns.

External Websites

Insaaf Pay Ltd’s website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage our customers to review their privacy policies before providing personal data.

Use by Children

Insaaf Pay Ltd.’s services and websites are not intended for use by minors. We do not knowingly collect or market to children under 18 without the consent of a parent or legal guardian.

Changes to This Privacy Policy

Insaaf Pay Ltd regularly reviews and updates its Privacy Policy to ensure continued compliance with legal requirements and best practices.

Any updates will be posted on our website with the effective date clearly stated. By continuing to use our services after changes are published, you accept the revised policy.

Contact Us

If our customers have questions about this Privacy Policy, or wish to exercise their data protection rights, please contact us at:

Insaaf Pay Ltd
Email: info@insaafpay.co.uk
Address: Suite 212, Rex House, 354 Ballards Lane, London, England, United Kingdom, N12 0DD.
Website: www.insaafpay.co.uk

We will respond to your request in accordance with applicable UK data protection laws.